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Now Hiring: Family Service Associate

Job Description

Position Name: Family Service Associate

Title of Immediate Supervisor: Sales Manager

Job Summary

The position will assist families in the pre-planning and funding of funerals through the purchase of a life insurance policy or utilizing other funding methods available through the company. They may also assist families in purchasing memorial property and merchandise. All of this is done before the need arises. This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.

2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.

3. Remain up-to-date on Paycom reading as assigned.

4. Responsible for the sales and services either in a client family’s home, or in the funeral home or cemetery office.

5. Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.

6. Organize and conduct public seminars in concert with delivery of aftercare services. Also, convert generated leads from these programs to preneed sales.

7. Assist in the development of after-care and seminar resources for funeral home and community.

8. Must meet minimum monthly sales targets.

9. While the main emphasis of this position is the selling of pre-need products and services, you must be available during specified office hours to handle walk-in and immediate need clients.

10. Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.

11. Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.

12. Must develop positive relationships with all funeral home and cemetery managers and associates.

13. Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.

14. Must possess the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.

15. Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.

16. Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.

17. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter off the grounds and general straightening up.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.

Educational, Licensure and Skill Requirements

• High school diploma or equivalency, prefer associates degree in related field.

• Minimum of one year of similar or related experience.

• Basic office skills including computer skills and knowledge

• Good people skills with ability to relate to a wide range of people

• Attention to detail with effective written and verbal communication skills

• Ability to manage time effectively in order to organize and prioritize work load.

• Ability to work under time constraints and conform with established schedules and deadlines.

• Must be a licensed insurance agent or have the ability to acquire license by the state as well as licensed agent for the insurance company used by the company.

• Licensed Funeral Director in states that require such.

• Possess a valid Drivers’ License and meet the driving performance standards as determined by management. MVR’s may be reviewed annually for compliance.

Essential Physical Responsibilities

• Ability to travel by standard methods of transportation.

• Must be able to bend, stoop and lift laptop computers, projectors, displays and printed materials.

• Must be free from judgment-impairing conditions, disease or addictions, or those, which impair ability to interact with employees, management or the public.

February 5, 2025
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January 15, 2025
How to Write a Eulogy: A Guide to Honoring a Loved One Writing a eulogy can be one of the most meaningful yet challenging tasks you may ever undertake. It’s an opportunity to honor and celebrate the life of someone you loved while offering comfort to those who are grieving. If you’ve been asked to deliver a eulogy, here’s a step-by-step guide to help you craft a heartfelt tribute. Understand the Purpose A eulogy serves multiple purposes: To celebrate a life: Highlight the unique qualities, achievements, and memories of the deceased. To offer comfort: Provide a sense of connection and shared grief to those in attendance. To create a lasting tribute: Leave the audience with a positive and loving memory of the person. Keep these goals in mind as you structure your speech. Gather Memories and Stories Start by reflecting on your own memories and reaching out to others who knew the deceased. Ask friends, family, and colleagues for stories or anecdotes that capture their essence. Consider: Their passions, hobbies, or interests. Memorable traits, like their kindness, humor, or resilience. Milestones or significant accomplishments. Organize these notes into themes or categories that highlight the person’s character and life. Choose a Structure A clear structure will help you stay organized and focused. Here’s a simple framework to follow: Introduction: Begin by introducing yourself and explaining your connection to the deceased. Share a brief overview of their life. Body: Share 2-4 stories or themes that illustrate their personality, values, and impact on others. Include a mix of lighthearted moments and heartfelt reflections. Conclusion: End with a message of gratitude, a closing thought, or a meaningful quote or poem. Offer comfort and hope to those grieving. Write with Authenticity A eulogy doesn’t need to be perfect; it needs to be genuine. Write as if you’re speaking directly to the audience. Use your own voice and avoid trying to sound overly formal or poetic if that’s not your natural style. If the deceased had a sense of humor, feel free to include light, appropriate humor—laughter can be healing. At the same time, maintain a tone of respect and sensitivity. Keep It Concise A eulogy typically lasts 5-10 minutes. Aim for about 750-1,000 words. Brevity ensures that your message is impactful and keeps the audience engaged. Practice and Prepare Once you’ve written your eulogy, practice reading it aloud. This will help you: Become comfortable with the flow of your words. Identify areas that might need adjustment for clarity or timing. Manage your emotions during delivery. Consider printing your speech or using note cards to stay on track. Deliver with Poise On the day of the funeral or memorial service: Take your time: Pause to breathe and compose yourself if emotions arise. Speak clearly: Project your voice so everyone can hear you. Connect with the audience: Make eye contact and share your emotions honestly. Remember, your audience is there to honor the deceased with you—they will appreciate your effort and sincerity.
December 9, 2024
The holiday season, with its sparkling lights, festive music, and endless gatherings, can feel overwhelming when you're grieving the loss of a loved one. While others may be celebrating, you might find yourself wrestling with emotions that make the season feel less joyful and more like a reminder of your loss. It’s okay to feel this way. Grief doesn’t have a timetable, and the holidays can amplify the ache of absence. However, with intentionality and self-compassion, you can navigate this time of year in a way that honors your feelings and your loved one’s memory. Acknowledge Your Feelings Grief doesn’t follow a straight path. Some days might feel manageable, while others bring tears when you least expect it. Give yourself permission to feel whatever arises—sadness, anger, guilt, or even moments of joy. Suppressing emotions to meet holiday expectations only adds to the weight of your loss. A simple step like journaling your thoughts or confiding in a trusted friend can help you process these emotions. Set Boundaries The holiday calendar can quickly fill up with parties, family gatherings, and other events. It’s okay to say no. If an invitation feels overwhelming, let others know you need time for yourself. Your emotional well-being comes first, and true friends and family will understand your need for space. Honor Your Loved One’s Memory Creating a tradition that keeps your loved one’s spirit alive can bring comfort and connection. This could be lighting a candle in their honor, cooking their favorite dish, or making a donation in their name. Sharing memories with family and friends can transform grief into a sense of togetherness and love. Simplify the Holidays If the thought of decorating, shopping, or hosting feels like too much, simplify. Focus on the aspects of the holiday that bring you peace. Maybe that means watching a favorite movie, enjoying a quiet evening with loved ones, or skipping the usual traditions altogether. Redefining the season on your own terms can help alleviate pressure. Lean on Your Support System You don’t have to navigate this season alone. Reach out to those who care about you, whether it’s friends, family, or a grief support group. Even a simple phone call or coffee date can provide a sense of connection and remind you that you’re not alone in this journey. Practice Self-Compassion Be kind to yourself. Grief is hard work, and the holiday season can magnify its challenges. Allow yourself moments of rest and reflection. If you find joy creeping in—whether it’s a shared laugh or a heartfelt memory—embrace it without guilt. Your loved one wouldn’t want you to carry the burden of sadness alone. Seek Professional Help if Needed Sometimes grief can feel too heavy to carry on your own. There’s no shame in seeking help from a counselor or therapist, especially during emotionally charged times like the holidays. They can offer coping strategies and a safe space to express your feelings. Getting through the holidays after losing a loved one is no easy task, but it is possible. By honoring your emotions, setting boundaries, and embracing the memory of your loved one, you can find a way to navigate the season. This time of year may look different than it once did, but it can still hold moments of meaning and comfort. You are not alone, and it’s okay to create a holiday season that works for you. Take it one day at a time, and know that the love you shared with your loved one remains with you, always.
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